Policies

Resort Policies

Terms & Conditions

Check-in time is 4:00 pm.
Check-out time is 11:00 am.

No pets allowed.

Children 17 years old and younger stay free with an accompanied adult.

Guests must be 21 years of age or older to reserve a room online and check in to a hotel room. A valid state-issued photo ID and Credit Card must be presented upon check-in.

No outside alcoholic beverages are to be brought onto the property. All alcoholic beverages must be purchased at Shangri-La Resort.

Hotel smoke-free policy of $250 enforced. NON-SMOKING POLICY – All of our hotel rooms are non-smoking. All associates have been trained to respond to potential violations of the policy. Guests are reminded upon arrival that smoking is not permitted in non-smoking rooms. There is a significant room recovery fee of $250.00 for guests who do not comply in order to cover the extensive cost of restoring guest rooms back to a smoke-free condition.

Note – Government rates are subject to availability and require a valid government ID upon check-in.

Rates are subject to change.

Cancellation Policy

You may cancel your reservation up to 72 hours before your arrival date free of charge (3 days before arrival). If you cancel within 72 hours of your arrival date, you will be charged one night’s stay plus tax. If you have prepaid and don’t cancel your reservation based on the policy above, one night’s stay plus tax will be forfeited from your prepayment.

Resort Fee

$26.55 Resort Fee Per Night
Resort Fee includes:

Use of our Golf Practice Facilities (Driving Range, Short Game Area, Putting Green)
Outdoor pool, hot tub, and seasonal splash pad. Towel Service.
An indoor pool and sauna/steam room
Fitness facilities and playground

Anchor – arcade, racquet club, activity park *additional fee applies.

Complimentary Parking
Complimentary Wi-Fi access
(2) Complimentary Bottles of Water in each room
In-room Keurig Coffee Maker with complimentary coffee pods and Oversized Mini Fridge

Guarantee and Privacy Policy

All Reservations Require a Credit Card

Guarantee due at the time of booking.

We respect the privacy of all our customers. None of your information will be shared unless approved by you. Even internally, we restrict access to your information to those individuals who need it to provide you with products or services. If you have any other questions or concerns regarding how Shangri-La manages, accesses or uses your personal information, please email us at info@shangrilok.com.

The Payment Card Industry (PCI) Data Security Standard is a worldwide standard for payment card and consumer financial data protection. It incorporates the requirements of the Visa USA Cardholder Information Security Program (CISP) and the Visa International Account Information Security (AIS) program, the MasterCard International Site Data Protection (SDP) program, as well as the security requirements of American Express DSS, DiscoverCard DISC and the Japan Credit Bureau (JCB). VISA and Mastercard now require all merchants to adhere to the PCI security standard. Our compliance with PCI standards is certified by a certified PCI compliance services provider. In order to maintain PCI Compliance certification, all publicly accessible internet devices and any associated domain(s) hosted on them must have been audited within the past 3 months, and all vulnerabilities categorized as Urgent, Critical, or High severity (Level 3 or greater) must have been corrected within 72 hours of their discovery. Our sites are tested with industry-standard PCI Compliance remote vulnerability testing, and are tested at least every 90 days to pass all external vulnerability audit recommendations of the Department of Homeland Security’s National Infrastructure Protection Center (NIPC), the SANS/FBI Top 20 Internet Security Vulnerabilities list, as well as the vulnerability audit requirements of Visa’s CISP and AIS, MasterCard’s SDP, American Express’ DSS and Discover Card’s DISC security standards.

SSL Data Encryption

Shangri-La uses Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number. SSL creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information.

Local Data and Physical Redundancy

Shangri-La customer data is backed up locally to two different redundant backup servers nightly. We maintain redundant web and database servers, fully configured with all software and data, so the in the unlikely event of a failure of any of the main servers, the back up servers will be available, pre-loaded with the most recent production data and software.

Data Security Compliance Statement

Shangri-La products and services meet the physical and technical standards, and provide all necessary controls for our customers to maintain their administrative security compliance standards. Specifically, Shangri-La Resort agrees to: Implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the electronic protected financial information that it creates, receives, maintains, or transmits on behalf of our customers. In summary, Shangri-La has implemented reasonable and appropriate safeguards to protect our customers financial and business information.

Furthermore, Shangri-La agrees to report to our customers any security incident of which it becomes aware, and will authorize the termination of any customer contract in the case of any material breach of this compliance statement.